REFUND POLICY.

Last updated: 21 September 2026.

Eligible requests

A request may be submitted for duplicate payment for the same order; successful payment where digital access remains inactive and unresolved for three business days after being reported; or a digital product that materially cannot be delivered as described.

Request deadline

Submit your request within seven calendar days of payment by emailing redaksi@nusantaraexecomic.com.

Required information

Include your name, account email, transaction reference, payment date, purchased package, and an explanation of the issue. Do not send a PIN, OTP, password, full card number, or API key.

Non-refundable conditions

Requests due to a change of mind after access has been provided or used, violations of account terms, sharing access, and Sandbox transactions that do not charge real money are not eligible for refunds unless otherwise required by applicable regulations.

Process and timing

We will review payment status and access usage. If approved, the refund will be issued through the original payment channel where possible. Processing may take 7–14 business days after approval, depending on the bank or payment provider.

Consumer rights

This policy does not limit consumer rights that cannot be waived under applicable regulations.